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FAQ Shipment


1.       What is processing time and shipping time?
 
2.       How would you ship them to me if I order products from XPjewelry? How much would it cost?
 
3.       How to trace my order?
 
4.       How Long Will It Take To Delivery?
 
5.       Why can't I choose my desired courier?
 
6.       How to save on shipping cost?
 
7.       Is shipping cost included In the prices?
 
8.       I am an online seller, can you show me how you calculate shipping?
 
9.       Why we can't publish fixed shipping rates or put them in a table on our website
 

 
1. Q:What is processing time and shipping time?
A:The processing time is the time from when your payment is received to when we gather up all the items and package them,it includes selecting items, quality checks, and packaging. Please note that large orders with multiple items may take longer to process and package.
The shipping time is the actual shipping time,it is the time that it takes for the package to be delivered by the couriers to the destination.
 
2. Q:How would you ship them to me if I order products from XPjewelry? How much would it cost?
A:XPjewelry currently ships small and medium sized orders by international couriers. Include DHL,TNT,UPS,Fedex,EMS and HK Post.Click Here to See Details.
 
The shipping rates can be previewed inside the XPjewelry online shop system. On the shopping cart or placing order page,it is easy to find out the "Estimated Shipping Costs",then input the quantity you will buy,and choose the country you want to ship to, Shipping fees will be estimated by our system automatically.
 
3. Q:How to trace my order?
A:Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order.
 
4. Q:How Long Will It Take To Delivery?
 A:Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 5-8 days, and express shipping normally takes 3-5 days. Processing takes 1-2 days normally.
 
5. Q:Why can't I choose my desired courier?
A:Due to difference circumstances in different countries at different time, we have to use our discretion in choosing our courier. All we need from our customers is the length of time in which they desire to receive their products, and we will choose the courier according to that requirement.
 
6. Q:How to save on shipping cost?
A:Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized.
 
If you can wait a little longer, please choose the standard shipping method, it will be much cheaper than using express shipping.
 
7. Q:Is shipping cost included In the prices?
A:We provide three shipping ways:
1. Registered Air Shipping (Post of China, Hongkong, Singapore)
2. Standard Shipping (EMS / ARMX etc)
3. Expedited Shipping (DHL / UPS / FedEx etc)
if you need to ship more fast,we suggest to choose Expedited Shipping or Standard Shipping,which will take less time to delver.

For Expedited Shipping or Standard Shipping,it is not free,and you need to use the online system to generate a shipping quote for your order.
 
Find out the 'Estimate Shipping Costs' on the shopping cart or placing order page,then input your desired numbers ,and choose your country to preview shipping prices for different shipping services.
 
8. Q:I am an online seller, can you show me how you calculate shipping?
A:Find out the 'Estimate Shipping Costs' on the shopping cart or placing order page,,and input your desired numbers ,then choose your country to preview shipping prices for different shipping services.. You can change items to see how the prices change if you order more or fewer pieces.
To view the shipping cost of combinated items,just go to the checkout .
 
The calculation is automatic and based on your shipping address and the weight of the items!
 
9. Q:Why we can't publish fixed shipping rates or put them in a table on our website?
A:There are two reasons:
(1): Displaying the calculation chart would be too big. Imagine over 100 location codes, 50 weight bands, factoring of constants for each combination, exceptions, etc. Now imagine this information, but for four or five different courier companies. You can't represent that in a simple way, which is why we just let customers preview calculations for their order in the checkout system.
 
(2): The shipping rates for different countries are changed monthly by the courier companies, so shipping quotes are not a static equation. This means that publishing the information online is even more unfeasible.



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